About Angela

Our Assistant Managers are responsible for:

• Assisting the Store Manager in supporting all in-store colleagues whilst helping deliver agreed personal & team sales targets by converting enquiries and leads into sales
• Supporting Store Manager in the development and engagement of all staff
• Dealing with customer enquiries in an Omni-channel environment including face-to-face, telephone, trade & web chat

Systems: Travelbox, As400, SmartPoint and Galileo

A little bit more about Angela…

Expert in South Africa, West Coast USA and Florida, Indian Ocean, Borneo, Kuala Lumpur, Singapore, Bali, Dubai, Mexico and Thailand

Top customer service engagement scores in Glasgow for 2019 (NPS for post booking and post enquiry)

Strong system knowledge on Travelbox, therefore titled with ‘Travelbox Superuser’ in store

Strong managerial support to the Area Sales Manager in the absence of Store Manager

Angela’s most memorable travel moment: “Swimming in the Blue Lagoon in Iceland watching the sunset. Absolutely perfect”.