About Brooke

Our Assistant Managers are responsible for:

• Assisting the Store Manager in supporting all in-store colleagues whilst helping deliver agreed personal & team sales targets by converting enquiries and leads into sales
• Supporting Store Manager in the development and engagement of all staff
• Dealing with customer enquiries in an Omni-channel environment including face-to-face, telephone, trade & web chat

Systems: Travelbox, As400, SmartPoint and Galileo

A little bit more about Brooke…

Expert in Australia, Kenya, Zanzibar inc Pemba Island, Burma, Indian Ocean, Dubai, Las Vegas, Antigua, St Lucia, Grenadines, Vietnam, Thailand, USA and Europe

Recently promoted to Assistant Manager in the Dorking Store

Brooke started her career in our Brighton Store as a Personal Travel Expert, playing a pivotal role in the store receiving Team of Year in 2017

Dedicated to building a repeat customer base using her exceptional ability to build rapport which resulted in becoming a consistent top seller – rewarded with a place on our Top Seller VIP Fam trips

Consistently  achieved ‘Millionaire’ sales milestone

Top NPS scores for all three touch points; post enquiry, post booking & welcome home

Pivotal role within the Virtual Call Centre during the Covid-19 crisis

Brooke’s most memorable travel moment: “This is really difficult to choose just the one perfect moment as I really have two that stick in my mind I will never forget the floating market in Bangkok, riding down the canals in a long-tail boat watching the madness either side of me with the hustle and bustle and the bartering of the sellers The canals are completely lined up either side with market stalls with vendors also selling their fresh, local and ready-to-eat produce piled high from within their boats My second perfect moment would have to be on a sunset cruise in the Maldives sipping cocktails on the deck with dolphins swimming alongside the boat it was a beautiful evening which I will always remember”