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Charlotte Dawson

Personal Travel Expert


Length of service
Over 7 years


About Charlotte

Our Personal Travel Experts are responsible for:

  • Ensuring the customer booking journey is as seamless and memorable as possible
  • Providing personal contact to customers locally & nationally with an aim to inspire and tailor-make holidays that are totally and utterly unique
  • Maximising all sales opportunities & providing the best and most comprehensive service possible ensuring all KPI’s are met
  • Dealing with customer enquiries in an Omni-channel environment including face-to-face, telephone, trade & web chat

Systems: Travelbox, As400, SmartPoint and Galileo

A little bit more about Charlotte…

Expert in Switzerland, Australia, New Zealand, Antigua, South East Asia, Italy, Iceland and Ski

Fantastic Post Booking NPS scores, highlighting her exceptional organisational skills

Took the lead of the stores Twitter account, creating a great online engagement

Charlotte’s most memorable travel moment: “one of my favourite memories was when a group of us were sailing around the jewelled seas of the Great Barrier Reef and we were taken to a small uninhabited sandy island at dusk We all sat down on the shore and watched the sun go down in deep contemplation with the most amazing sunset I had ever seen”

Talk to us about Charlotte Dawson

For more information, please email