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Heather

Heather Hancock

Position
Personal Travel Expert

Department
Sales

Length of service
3.5 years

Location
Cambridge

About Heather

Our Personal Travel Experts are responsible for:

  • Ensuring the customer booking journey is as seamless and memorable as possible
  • Providing personal contact to customers locally & nationally with an aim to inspire and tailor-make holidays that are totally and utterly unique
  • Maximising all sales opportunities & providing the best and most comprehensive service possible ensuring all KPI’s are met
  • Dealing with customer enquiries in an Omni-channel environment including face-to-face, telephone, trade & web chat

Systems: Travelbox, As400, SmartPoint and Galileo

A little bit more about Heather…

Expert in Sri Lanka, Maldives, Mauritius, La Reunion, Dubai, Florida, St Lucia, Thailand, Mexico- Cancun and Europe

Mental health first aider for her store and region - creating a mental health presentation for the business

Supported the East Area Sales Manager with the regions new starter event – introducing herself as a contact and mentor for on-going support, whilst sharing her experiences

Incredible attention to detail, resulting in  zero errors during her time within her role

Dedicated to building a repeat customer base using her exceptional ability to build rapport, boasting high levels within her NPS customer service scores

Heather’s most memorable travel moment: Climbing to the very top of the dome of St Peter's Basilica in Vatican City in Rome It's a long way up the 551 steps and very steep and narrow at points, but once you’re up there the 360 degree views are incredible I think it is one the best places to see Rome and get an amazingly unique photo”

Talk to us about Heather Hancock

For more information, please email
hr@kuoni.co.uk hr@kuoni.co.uk