About Hollie

Our Personal Travel Experts are responsible for:

• Ensuring the customer booking journey is as seamless and memorable as possible
• Providing personal contact to customers locally & nationally with an aim to inspire and tailor-make holidays that are totally and utterly unique
• Maximising all sales opportunities & providing the best and most comprehensive service possible ensuring all KPI’s are met
• Dealing with customer enquiries in an Omni-channel environment including face-to-face, telephone, trade & web chat

Systems: Travelbox, As400, SmartPoint and Galileo

A little bit more about Hollie…

Expert in Caribbean, USA, Indian Ocean, Thailand, Japan, Australia, Ethiopia and Europe Selected for our Indian Ocean Mega fam trip visiting Sri Lanka & the Maldives

Fantastic customer service skills allowing her easily build rapport with all around her, calmly & confidently

Built a successful repeat customer base, including VIP customers to the store

Experience working in a John Lewis environment therefore a strong brand ambassador to our partners

Hollie’s most memorable travel moment: “This is a tough one because there are so many I would probably have to say seeing the Northern Lights last year in Norway We were out on a sailing boat in the middle of the Fjords and the sky just exploded! It was amazing and a moment I’ll never forget”