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Jess Millward

Personal Travel Expert


Length of service
1.5 years


About Jess

Our Personal Travel Experts are responsible for:

  • Ensuring the customer booking journey is as seamless and memorable as possible
  • Providing personal contact to customers locally & nationally with an aim to inspire and tailor-make holidays that are totally and utterly unique
  • Maximising all sales opportunities & providing the best and most comprehensive service possible ensuring all KPI’s are met
  • Dealing with customer enquiries in an Omni-channel environment including face-to-face, telephone, trade & web chat

Systems: Travelbox, As400, SmartPoint and Galileo

A little bit more about Jess…

Expert in Europe & Tunisa, also selected for our Indian Ocean Mega fam trip visiting Sri Lanka & the Maldives

Represented Kuoni at BBC CountryFile Live

Experience working in a John Lewis environment therefore a strong brand ambassador to our partners

Eager to expand destination knowledge, always putting herself forward for training and supplier events, including a Latin American Expert day

Jess’s most memorable travel moment: “My perfect travel moment would have to be climbing up the Sigiriya Rock also known as Lion Rock in Sri Lanka One of the most greatest experiences I have ever done, this place really was beautiful and was amazing to see Sri Lanka’s kings former palace! This has always been on my bucket list, I am so pleased that I have managed to tick it off It can be crowded and hot so I recommend getting there early but experiencing the climb is one of the most memorable parts of Sri Lanka The climb itself is exciting and breath-taking, but there is also the most stunning cave art after a short stretch up a spiral staircase, and then the view from the top is marvellous”

Talk to us about Jess Millward

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