About Lindsay

Our Assistant Managers are responsible for:

• Assisting the Store Manager in supporting all colleagues in store and to help deliver agreed personal & team sales targets by converting enquiries and leads into firm sales
• Supporting Store Manager in the development and engagement of all staff
• Dealing with customer enquiries in an Omni-channel environment including face-to-face, telephone, trade & web chat

Systems: Travelbox, As400, SmartPoint and Galileo

A little bit more about Lindsay…

Expert in Israel, Ajman, Australia, Indian Ocean, Kenya, Zanzibar, South Africa, Caribbean, Northern India, USA (New York & LA), Australia, Bangkok, Cambodia and Europe

Achieved Assistant Manager of the Year 2018

Lindsay started her career at Kuoni as a Personal Travel Expert and progressed, proving to be a crucial team member within the London Region offering support and expertise to colleagues

Dedicated to building a repeat customer base using her exceptional ability to establish rapport which resulted in becoming a consistent top seller

Top NPS scores for all three touch points; post enquiry, post booking & welcome home

Assisted with Recruitment for the London Region, including helping host assessment days

Educational Tour leader

Lindsay’s most memorable travel moment: “Definitely taking a vespa ride down the Amalfi Coast as the sun was setting and the horizon was a beautiful wash of reds and oranges Passing the pretty town of Positano, with its churches and houses cascading down the hillside, before reaching the marina for a glass of Prosecco (I was the passenger) and some gelato”