About Michelle

Our Personal Travel Experts are responsible for:

• Ensuring the customer booking journey is as seamless and memorable as possible
• Providing personal contact to customers locally & nationally with an aim to inspire and tailor-make holidays that are totally and utterly unique
• Maximising all sales opportunities & providing the best and most comprehensive service possible ensuring all KPI’s are met
• Dealing with customer enquiries in an Omni-channel environment including face-to-face, telephone, trade & web chat

Systems: Travelbox, As400, SmartPoint and Galileo

A little bit more about Michelle…

Expert in Barbados, the Grenadines,  Hong Kong, Hawaii, USA and South Africa.

One of the longest serving members of staff in the Manchester store, having been employed by Kuoni since 2002. 

Consistently achieved against set sales targets and a highly knowledgeable and productive member of the Manchester team 

Strong customer service scores (NPS) on all 3 touch points and always delivered exceptional service in line with the Kuoni Way as demonstrated by the high volume of repeat customers she gained

Achieved 4 out of 6 Destination Expert milestones – a particularly notable achievement given that Michelle was part time

Pivotal role within the team that won team of the year for the Manchester store and nominated for Personal Travel Expert of the year several times during her career

Michelle’s most memorable travel moment: “On honeymoon we had lunch at 'Olives' in the Bellagio hotel and managed to secure ourselves the best table on the outdoor terrace, so while I sipped my Bellini the fountains were in full sequence to the music and the views out to the Paris hotel were something I will never forget. During the same trip we stayed in Hawaii and on 4th July we sat on Waikiki beach watching the most amazing fireworks display i have ever seen”.