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Moira Wilson

Moira Wilson

Position
Personal Travel Expert

Department
Sales

Length of service
Over 3.5 years

Location
Edinburgh

About Moira

Our Personal Travel Experts are responsible for:

  • Ensuring the customer booking journey is as seamless and memorable as possible
  • Providing personal contact to customers locally & nationally with an aim to inspire and tailor-make holidays that are totally and utterly unique
  • Maximising all sales opportunities & providing the best and most comprehensive service possible ensuring all KPI’s are met
  • Dealing with customer enquiries in an Omni-channel environment including face-to-face, telephone, trade & web chat

Systems: Travelbox, As400, SmartPoint and Galileo

A little bit more about Moira…

Expert in Australia, Bali, Spain, Maldives, Mauritius, South Africa, Canada, Florida, Las Vegas, Malaysia, Singapore, Caribbean and Ski

Dedicated to building a large repeat customer base using her exceptional ability to build rapport – resulting in regularly achieving ‘Millionaire’ sales milestones.

Represented Kuoni at The Royal Highland Show

Top NPS scores for all three touch points; post enquiry, post booking & welcome home

Superb team player, always willing to go above and beyond to support her colleagues

Moira’s most memorable travel moment: “Hard to choose but one of my favourite moments is a hot air balloon safari in the resort of Sun City, South Africa - the experience of getting up in dead of night, wrapped up in woollen blankets to keep out the African night chill - waking up sleeping lions with our spotlights as we made our way to rendezvous with our pilot, was a prelude to our majestic take off, timed perfectly to rise with the sun over mist-shrouded lakes to gaze in wonder at the beautiful scene of hippos, wildebeest and zebras below - after landing we were whisked off for a champagne breakfast at a nearby luxury lodge, where we were treated to a couple of giraffes also having their "breakfast" at the salt lick".

Talk to us about Moira Wilson

For more information, please email
hr@kuoni.co.uk hr@kuoni.co.uk