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Natalie W

Natalie Ward

Retail & Sales Training Executive

Trade & Retail Sales Support

Length of service
Over 23 years


About Natalie

Responsible for:

  • Owning head office Foundation training programme
  • Developing suitable training content for delivery to meet sales and service goals
  • Providing on-going support and development of new and existing team members by creating engaging and interesting training content
  • Ensuring a practical link between training provision and frontline processes
  • Identifying and assessing new starter learning needs, in aim to provide feedback to Recruitment, Store Managers and Area Sales Managers
  • Assessing the outcomes of the learning experience and regularly updating learning materials and presentation methods to ensure they are up to date and meet the needs of the trainees
  • Performing call monitoring, monitor e-mail responses and web chat transcripts
  • Preparing quality reports for the Store Manager to use to coach their team member(s)
  • Providing actionable data to relevant sales management team members
  • Training of major change projects that involved introducing new products, processes and systems

Systems: As400, Travelbox, Galileo, Smart Point, various external booking platforms, Microsoft Office.

A little bit more about Natalie…

‘Values in Action’ award nomination 2019 as a part of a successful Training Team

Experience within various team across the business therefore has a strong understanding of how a successful tour operator operates

Confident and engaging presentation skills

Pivotal role with the implementation of a system booking system across the entire business; coordinated and delivered training

Helped improve overall staff attrition rate by using her nurturing and supportive nature

Assisted with Management Training to support external training companies

Launched Kuoni Graduations Days; a day for a new starter to celebrate the end of their training

Talk to us about Natalie Ward

For more information, please email