About Rob

Our Personal Travel Experts are responsible for:

• Ensuring the customer booking journey is as seamless and memorable as possible
• Providing personal contact to customers locally & nationally with an aim to inspire and tailor-make holidays that are totally and utterly unique
• Maximising all sales opportunities & providing the best and most comprehensive service possible ensuring all KPI’s are met
• Dealing with customer enquiries in an Omni-channel environment including face-to-face, telephone, trade & web chat

Systems: Travelbox, As400, SmartPoint and Galileo

A little bit more about Rob…

Expert in China, Sri Lanka, Vietnam, UAE, North & South Africa, USA, Canada, South America, British Virgin Islands and Europe

Fantastic knowledge of China which allows him to create detailed and creative itineraries using his extensive destination and tourism knowledge (can also speak mandarin!)

Experience working within a busy John Lewis environment therefore a strong brand ambassador to our partners

Eager to expand and brush up on destination knowledge, always putting himself forward for training and supplier events, including Specialist days for Australia, Latin America and South Africa

https://www.linkedin.com/in/robert-jones-215518a6/

Rob’s most memorable travel moment: “On the first day of a trip to the USA, I was on my own in New York I walked through Central Park and saw a man playing guitar to a crowd of people. After watching him play for a while I asked him if I could play a song, he let me, and we remain in contact to this day. The next time I go back to New York, meeting with him is the top of my list of things to do"