About Tim

Our Personal Travel Experts are responsible for:

• Ensuring the customer booking journey is as seamless and memorable as possible
• Providing personal contact to customers locally & nationally with an aim to inspire and tailor-make holidays that are totally and utterly unique
• Maximising all sales opportunities & providing the best and most comprehensive service possible ensuring all KPI’s are met
• Dealing with customer enquiries in an Omni-channel environment including face-to-face, telephone, trade & web chat

Systems: Travelbox, As400, SmartPoint and Galileo

A little bit more about Tim…

Expert in Asia, North America & Europe (also selected for the Kuoni Mauritius Mega fam trip)

Impressive long standing experience within the travel industry including on the high-street, overseas and lecturing

Top NPS customer score for post booking

The ‘go to’ to help colleagues with systems and coaching

Tim’s most memorable travel moment: “Watching the sunset over Maya Bay in Phi Phi Island, Thailand after having spent the whole day on the awesome Island featured in the movie The Beach!”