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Vicky Fielding

Vicky Fielding

Position
Personal Travel Expert

Department
Sales

Length of service
Over 7 years

Location
Manchester

About Vicky

Our Personal Travel Experts are responsible for:

  • Ensuring the customer booking journey is as seamless and memorable as possible
  • Providing personal contact to customers locally & nationally with an aim to inspire and tailor-make holidays that are totally and utterly unique
  • Maximising all sales opportunities & providing the best and most comprehensive service possible ensuring all KPI’s are met
  • Dealing with customer enquiries in an Omni-channel environment including face-to-face, telephone, trade & web chat

Systems: Travelbox, As400, SmartPoint and Galileo

A little bit more about Vicky…

Expert in Kenya, South Africa, Dubai, Maldives, Mauritius,  Sri Lanka, Thailand, Vietnam, Cambodia, Los Angeles, Las Vegas, San Francisco, Mexico, Cuba, Dominican Republic, St Lucia and Europe

Long established and loyal member of the Trafford Centre team – having been there since the opening of the store in 2012

Delivered consistently high customer service scores (NPS) across all 3 touch points with demonstrable success of achieving set sales targets

Keen involvement with the store’s charity events including an ascent of Mount Snowden to raise funds for the company’s chosen charity, Mind.

Flexible and adaptable – worked extremely well under the pressures of a busy shopping centre ( high footfall & fast paced)

Vicky’s most memorable travel moment: “Yes, I was in Dubai and we were driving 4x4s through the desert. The sun was going down and we were in the middle of the dunes, hours from anywhere. We parked up at sunset and I walked to the top of a dune to just sit and watch the sun go down in a blazing orange haze. The stars in the sky that followed were astounding, splashed across the inky sky. We drove deeper in to the Bedouin Camp where we were greeted by belly dancers, shisha pipes and traditional Arabic music. We enjoyed a camel ride and took in the whole day as we sat down to eat local food from the barbeque”.

Talk to us about Vicky Fielding

For more information, please email
hr@kuoni.co.uk hr@kuoni.co.uk